Privacy Policy

Last updated: 1 May 2025

At Cartverted (“we”, “our”, or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (https://www.cartverted.com) or use our services. By accessing or using Cartverted, you agree to the practices described below.

1. Information We Collect

A. Information You Provide

  • Name, email address, and phone number
  • Your shop name or business details
  • Any messages you send through our platform
  • Optional form inputs used for SMS recovery features

B. Information We Do Not Collect

  • We do not collect or store payment information directly
  • We do not request sensitive personal data

C. Automatically Collected

  • IP address, browser/device type, and basic usage analytics

2. How We Use Your Information

  • Operate and improve the Cartverted platform
  • Personalise your dashboard and cart recovery messages
  • Communicate with you (e.g. onboarding, support, updates)
  • Monitor and maintain the security and stability of our platform

3. What We Don’t Do

  • We do not sell or rent your personal information
  • We do not share your customer data with third parties
  • We do not use your data for advertising
  • We do not allow external access to your customer messages

4. Data Storage

All data is stored securely within our private infrastructure using modern encryption and security best practices. We do not use external marketing tools, cloud CRMs, or analytics platforms for customer data.

5. Cookies

We use minimal cookies to support login sessions and basic site functionality. We do not use cookies for third-party advertising or tracking.

6. Your Rights

You have the right to access, correct, or delete your data. You may also withdraw consent for data usage where applicable. To exercise your rights, please contact us at nigel@cartverted.com.

7. Updates to This Policy

We may occasionally update this policy. When we do, we’ll post the changes here and notify you if required.

8. Contact

If you have questions or concerns about this Privacy Policy, please email us at nigel@cartverted.com.